Defective or Missing Parts

Herb Urban will replace any missing or defective part free of charge including shipping. Contact customer support at info@herburban.com.au with your name, shipping address, a brief description of the issue (damaged or missing part), and photo of the damaged part (if applicable).

Herb Urban Returns Policy

You can initiate a return for all Herb Urban items within 30 days of delivery for a refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products.

If you initiate a return after 30 days, we may issue a partial refund depending on elapsed time and condition of merchandise.

Website Returns*	Reason	Return Condition	Who Pays Return Freight	Refund
Within 30 Days	Customer Fault	Damaged	Customer	Assessed on Return
	Customer Fault	Original	Customer	30% restocking
	Carrier Fault	Damaged	Herb Urban	Yes
	Herb Urban Fault	Original	Herb Urban	Yes
	Herb Urban Fault	Damaged	Herb Urban	Yes

Please Note:

Herb Urban reserves the right to change our shipping, delivery, and returns policies at any time. Please check these shipping, delivery & returns policies regularly, to stay up to date with any changes that may occur.